Privacy Policy

Privacy & Cookies Policy

Last update: ……………………Nov 2023

This Privacy Policy forms part of, and is subject to, the Terms and Conditions. This Privacy and Cookies Policy describes how Exotic Fruitopia handles the personal information we collect through our digital assets linked to this Privacy and Cookies Policy, including our websites, the Exotic Fruitopia mobile app, and the Exotic Fruitopia seller portal (collectively, the “Service”), as well as through social media, marketing activities, and other activities described in this Privacy and Cookies Policy.

If you are asked to provide information while using the website, it will only be used in the manner described in this Privacy Policy.

The text is updated regularly. The latest version will always be published on this page.

Index

• Introduction
• Personal information we collect and maintain
• How we use and disclose your personal information
• How we share your personal information
• Your rights and choices
• Data retention
• Other Sites and Services
• Security
• Links from our website
• International data transfer
• Children
• Changes to this Privacy and Cookies Policy
• How to contact us

Introduction

Through this website we collect and use information about visitors, in order to provide products and services, as well as to activate certain functions of the website. We also collect information in order to understand better how visitors use this website in order to present timely and relevant information within it.

Personal information we collect and maintain

• Information you provide to us. The personal information you may provide to us through the Service when registering, using services or purchasing products and whenever you visit this website or log into your account or otherwise, may include:

• Contact information, such as your first and last name, title, email address, billing and mailing addresses, and telephone number.

• Demographic information, such as your city, state, country of residence, zip code and gender.

• Profile data, such as the username and password you may set to create an online account on the Service, redemption code, biographical information, photo, links to your social network profiles, interests, preferences, information about your participation in our competitions, offers or surveys and any other information you add to your account profile.

• Communications we exchange with you, including when you contact us through the Service, social media or otherwise.

• Transaction data, such as information related to or required to complete your orders on or through the Service, including order numbers and transaction history.

• Marketing data, such as your preferences for receiving marketing communications and details about your participation in them.

• User Generated Content, such as profile pictures, photographs, images, videos, recordings, comments, questions, messages and other content or information that you create, transmit or otherwise make available on the Service, and related metadata. Metadata includes information about how, when, where and by whom a piece of content was collected and how that content was formatted or processed. Metadata also includes information that users may add or otherwise add to their content, such as keywords, geographic or location information, and other similar data.

• Payment information is required to complete transactions, including payment card details or bank account number.

• Promotional information, including information you share when you enter a contest, promotion or to complete a survey. Please note that if you enter a sweepstakes, contest or giveaway through the Service, we may ask for your contact information to notify you whether or not you’ve won, to verify your identity, and/or to ship the prizes to you. In some cases, we may require additional information as part of the entry process, such as a prize selection. These sweepstakes and contests are voluntary. We encourage you to read the rules and other relevant information for each sweepstakes and contest you enter.

• Other data not specifically mentioned here, which we will use as described in this Privacy and Cookies Policy or as otherwise disclosed at the time of collection.

• Third party sources. We have the right to collect the types of personal information set out above from the following third parties and to combine this information with the personal information we receive from you:

• Sellers-Representatives, including businesses and individuals who sell products through Exotic Fruitopia.

• Public sources, such as government agencies, public records, social media platforms and other publicly available sources.

• Data providers, such as intelligence agencies and data licensors who provide demographic and other information, as well as credit bureaus, who help us detect fraud and offer certain credit-based services. This data may include information about your credit history.

• Our partners, such as our affiliate network provider and publishers, influencers and advertisers participating in our paid affiliate programs.

• Marketing partners such as joint marketing partners and event co-organizers.

• Third-party services, such as

• Social media services, which you use to log in or otherwise connect to your account on the Service. This data may include your username, profile picture, and other information related to your account on that third-party service that is made available to us based on your account settings on that service. The exact information we receive depends on your privacy settings with each platform.
• Logistics service providers, who help us calibrate our fulfillment services. This data may include delivery address details.

• Automatic data collection. We, our service providers and our business partners may automatically record information about you, your computer or mobile device and your interaction with the Service, our communications and other online services, such as:

• Device data, such as computer or mobile device operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage , the type of device (e.g. phone, tablet), the IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device provider, radio/network information (eg Wi-Fi, LTE, 3G) and general location information such as city, state or geographic region. We also collect service, diagnostic and performance information such as error reports and performance logs;

• Online activity data, such as web request, browser type and language, referring/exit pages and Universal Resource Locators (URL), platform type, number of clicks, pages viewed and their order, time spent on pages, date and time of request, the pages or screens viewed, how long you spent on a page or screen, the website you visited prior to browsing the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you opened our emails or clicks on links within them, as well as one or more cookies that may be used in the browser.

• Location data, including your general location data (eg, IP address) and, with your permission, the precise location data of your mobile device. Please note that for most mobile devices, you can manage or disable the use of precise location services for all apps in the settings menu of your mobile device.

• Cookies and similar technologies. Some of the automatic collections described above are facilitated by the following technologies:

• Cookies, which are small text files that websites store on users’ devices that allow web servers to record users’ web browsing activities and remember entries, preferences and login status as they browse a website or app. The cookies used on our sites include both “session cookies” which are deleted when the stay on the page ends, and “persistent cookies” which remain for a longer period of time, “first party” cookies placed by us and “third party” cookies placed by our third party business partners and service providers; 

You can set your browser to reject all cookies or to indicate when you want a cookie to be sent. However, access to certain features of the website may not be possible if the “accept cookies” option is disabled.

• Local storage technologies, such as HTML5, which provide functionality equivalent to cookies, but can store larger amounts of data on your device outside of your browser than specific applications.

• Web beacons, also known as pixel tags or clear GIFs, which are used to indicate that a web page or email address has been accessed or opened, or that certain content has been viewed or clicked on.

• Data about others. We may offer features to help you invite your friends or contacts to use the Service and, with your permission, we may collect information from your contact list to help you send invitations.

How we use and disclose your personal information

If you submit personally identifiable information through our website, then we use your personal information to operate, maintain and provide the functions and features of our website.

Any personal information or content that you voluntarily disclose online (in discussion or message forums, on blogs, on your public profile page, etc.) becomes publicly available and can be collected and used by others. Any images, text, video or other content you submit to our websites may be redistributed through the internet and other media channels and may be viewed by the general public.

We will only use and disclose your personal information as permitted by law and for the purposes for which we collected it, unless we reasonably believe that we need to use it for another purpose related to the original purpose.

We may use your e-mail address for non-commercial or administrative purposes (such as to notify you of important changes to the website or as part of customer service). We also use your personally identifiable information (such as anonymous usage data, cookies, IP addresses, browser type, clickstream data, etc.) to improve the quality and functionality of our website and to provide features, offers, functions and services by storing, tracking and analyzing user preferences and trends.

We use cookies and log information to:

• We remember information so you don’t have to re-enter it during your visit or the next time you visit our website,

• We provide tailored, personalized content and information,

• We check the efficiency of promotion and marketing actions,

• We monitor aggregate metrics such as total number of visitors and traffic;

• We monitor your entries, submissions and participation status in the event of offers, sweepstakes or contests;

• Diagnose or fix any technical problems reported by our users or technicians related to IP addresses controlled by a particular web company or network provider (ISP);

• We can successfully view your information after you log in.

If we need to use or disclose your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so. We have the right to use or disclose your personal data in the following ways:

• When you have given your consent for it.

• When we need to perform our obligations under a contract with you.

• To fulfill legal or regulatory obligations.

• In order to establish, exercise or defend our legal rights or for the purposes of legal proceedings, or

• As required for our legitimate business interests (or our subsidiary’s legitimate interests), such as:

• To provide you with our website or services.
• To provide you with information about a new product or service, or
• For any of the purposes listed below.

We have the right to collect, retain, use and disclose your personal information for the following purposes: 

• to provide, operate and improve the Service and our business;

• Create and maintain your user profile on the Service.

• facilitate your invitations to friends you want to invite to join the Service.

• enable the security features of the Service, such as by sending security codes via email or SMS, and remember the devices from which you have previously logged in;

• communicate with you about the Service, including by sending you announcements, updates, security alerts, and support and management messages;

• understand your needs and interests and personalize your experience with the Service and our communications, including finding and recommending products that may be of interest to you or features that are available in your location;

• administer sweepstakes, contests and other promotions and activities and may use your user profile picture and name information to identify you in such promotions and activities;

• prevent, detect, investigate and respond to fraud, unauthorized access or use of the Service, violation of terms and policies or other illegal conduct and

• provide support to the Service and respond to your requests, questions and comments.

We also forward personal and non-personal information to our affiliates for processing on our behalf. It is subject to the consent of these parties to process the information in accordance with our Privacy Policy, while we make reasonable efforts to limit the use of such information and use the most appropriate confidentiality and security measures.

We reserve the right to forward your personal or non-personal information if required by law or if we believe it is necessary to comply with government laws (such as EU Copyright Law), a court order, subpoena or search warrant.

We reserve the right to forward your information for the purpose of investigating, preventing or taking action regarding suspicious or illegal activities, including but not limited to fraud, potential threats to public safety or the physical safety of any person, violations of the Terms and Conditions, or otherwise may be prescribed by law.

We also reserve the right to forward your personal or non-personal information that we believe is useful or necessary to enforce the Terms and Conditions, take precautions against our liability, investigate and defend against any claim or accusation from third parties, assisting government agencies in law enforcement, protecting the security or integrity of our websites, products and services, and protecting the rights, property or personal safety of our staff.

Research and development. We have the right to collect, retain, use and disclose your personal information for research and development purposes, including analyzing and improving our Service and business. As part of these activities, we may create aggregated, de-identified or otherwise anonymous data from the personal information we collect. We anonymize personal information by removing information that makes the data personally identifiable to you. We have the right to collect, retain and use this anonymous data and share it with third parties for our legitimate business purposes, including analyzing and improving the Service and promoting our business.

Marketing and advertising. We, our service providers and our third party advertising partners have the right to collect, retain, use and disclose your personal information for marketing and advertising purposes:

• Direct marketing. We may send you direct marketing communications. You may opt out of our marketing communications as described in the Opt Out of Marketing communications section below. 

• Interest-based advertising. Our third-party advertising partners may use cookies and similar technologies to collect information about your interaction (including the data described in the automatic data collection section above) with the Service, our communications and other online services over time and use this information to display online advertisements that they believe will be of interest to you. This is called interest-based advertising. We may also share information about our users with these companies in order to facilitate interest-based advertising to them or similar users on other online platforms. You can learn more about your choices for limiting interest-based advertising in the Your Choices section below.

Compliance and protection. We have the right to collect, hold, use and disclose your personal information to:

• comply with applicable laws, legal requests and legal process, such as to respond to subpoenas or requests from government authorities;

• protect our, your or others’ rights, privacy, safety or property (including the filing and defense of legal claims);

• audit our internal processes for compliance with legal and contractual requirements or our internal policies;

• enforce the terms and conditions governing the Service, and

• prevent, detect, investigate and prevent fraudulent, harmful, unauthorized, unethical or illegal activities, including cyber-attacks and identity theft.

With your consent. In some cases, we may ask for your express consent to collect, retain, use or share your personal information, such as when required by law.

Cookies and similar technologies. In addition to the other uses included in this section, we may use Cookies and similar technologies as described above for the following purposes:

• Absolutely necessary cookies. These cookies are absolutely necessary for the proper functioning of our website and the provision of services and functions. These cookies also allow us to measure and analyze how our customers use the website, to improve its functionality and your shopping experience.

• Cookie preferences. These cookies remember your preferences (e.g. your language or location) so that we can make your shopping experience as seamless and personalized as possible for you.

• Analysis and marketing cookies. We use cookies and similar technologies to promote our services on other platforms and websites, and to measure the effectiveness of our own marketing campaigns. Our advertising partners may collect your personal data to create a profile of your interests and show you relevant ads on other websites.

How we share your personal data

We do not sell your personal details for money and we only share your personal data with the following parties and as otherwise described in this Privacy and Cookies Policy or at the time of the collection.

Collaborators. Our company, our subsidiaries and affiliates, for purposes consistent with this Privacy and Cookies Policy.

Service providers. Third parties who provide services on our behalf or help us operate the Service or our business (such as hosting, information technology, customer support, email delivery, order fulfillment and delivery, marketing, consumer research and website analytics).

Payment processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors.

Advertising partners. Third-party advertising companies for interest-based advertising purposes.

Third parties designated by you. We may share your personal data with third parties if you have instructed us or given your consent to do so. For example, we may share your personal data with third-party advertisers with whom we work to offer you additional services, such as sweepstakes and promotions. We will only share personal data that is necessary to provide the services you have requested from these other companies.

Business and marketing partners. Third parties with whom we work for events or promotions, with whom we jointly offer products or services, or whose products or services may be of interest to you.

Linked Third Party Services. If you log in to the Service with, or otherwise link your account to the Service, social media, or other third-party service, we may share your personal data with that third-party service. The third party’s use of shared data is governed by its privacy policy and the settings associated with your account with that third party’s service.

Professional consultants. Professional advisers, such as lawyers, auditors, bankers and insurers, where necessary in the context of the professional services they provide to us.

Authorities and others. Law enforcement, government authorities and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes as described above.

Business recipients. Buyers and other related participants in business transactions (or negotiations or due diligence for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or part of the business or its assets or equity interests Exotic Fruitopia or our affiliates (including, in connection with bankruptcy or similar proceedings).

Sellers, other users and the public. We may share your personal data with vendors to facilitate your transactions on or through the Service. For example, when you adopt an item on or through the Service, we typically share your personal data necessary to complete the action, such as your shipping address and phone number, with the seller of the item (or its service providers).

We may also share your personal data with other users and vendors in order to facilitate your interaction with them on or through the Service. For example, a seller’s store information is generally available to users.

Your profile and other user-generated content (excluding messages) may be visible to other users of the Service and to the public. This includes your name, photo, location, reviews you’ve written (including any photos/videos you upload with those reviews), the list of people you follow or who follow you, and your username; if you send messages, make comments or upload images or videos through the Service. This information is visible, collected and used by others, including caching, copying, screen recording or storage elsewhere by others (e.g. search engines), and we are not responsible for any such use of this information. Please be careful and exercise discretion before sharing personal data in public areas of the Service.

Your rights and choices

You have the right to refuse to submit your personal information through our website, accepting that this means that we may not be able to offer you certain services. You can update or correct your personal data and email preferences at any time by going to your profile page within your account. Please note that media files uploaded by visitors to Webnode websites cannot be removed, however they are still subject to the Terms and Conditions.

In order to protect your privacy and security, we take steps (such as requesting a unique password) to verify your identity before accessing or making corrections to your profile. You are responsible for maintaining the confidentiality of your password and account information at all times.

Please note the following in detail:

Data owner rights. You have rights that are connected to your personal data we hold. Depending on where you live or your location, these rights may include:

• The right to obtain information about the processing of your personal data and to access the personal data we hold about you.

• The right to withdraw your consent to the processing of your personal data at any time (please note, however, that we may have the right to process your personal data if we have a legitimate reason other than your consent to do so).

• In some cases, the right to receive certain personal data in a structured, commonly used and machine-readable format and/or the right to transmit this data to a third party, where this is technically possible (however, please note that this right only applies for the personal data you have provided to us).

• The right to request that we correct your personal data if it is inaccurate or incomplete.

• The right to request deletion of your personal data in certain circumstances (however, please note that there may be cases where you ask us to delete your personal data but we are legally entitled to retain it).

• The right to object and the right to request the restriction of the processing of your personal data by us in certain cases. And in this case, may you object to or ask us to restrict our processing of your personal data, but we are legally entitled to continue processing your personal data and/or refuse that request, and

• the right to lodge a complaint with your data protection authority or us in writing if you believe we have breached any of our obligations or that we have violated your rights under applicable data protection law.

You can exercise your rights by contacting us using the details set out in the “How to Contact Us” section below. We will respond to complaints in writing within a reasonable time. We will provide relevant details to your relevant data protection authority upon request.

Accessing or updating your information. If you have created an account through the Service, you can view and update or delete certain details of your account after logging into it. Specifically, you can update your name, address, phone number, email address and password, payment methods, profile information, and activity history in the “My Account” section of the App.

Exception of marketing communications. To manage your preferences or to opt out of marketing communications, you can use any of the methods below.

• Email promotions. If you do not wish to receive emails from us about special offers or promotions, you can follow the unsubscribe options at the bottom of each email.

• Mobile promotions. When you provide us with your mobile phone number, we may send you certain notifications via text message. Standard data and message charges apply. If you no longer wish to receive mobile marketing messages from us, you can follow the instructions provided in those messages or otherwise respond to STOP any notification we send.

• Push notifications. When using the mobile app, you may receive push notifications. If you prefer not to receive push notifications, you can adjust your mobile device settings to determine whether you want to receive these notifications.

Cookies and similar technologies. Most browsers allow you to remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the Service may not function properly. For more information about cookies, including how you can see which cookies have been set in your browser and how you can manage and delete them, visit www.allaboutcookies.org. You can also configure your device not to load images to prevent web beacons from working.

Mobile location data. You can disable our access to your device’s precise geographic location through your mobile device settings.

Advertising options. You can limit the use of your information for interest-based advertising by:

• Browser settings. Block third-party cookies from your browser settings.

• Privacy browser/plugins. By using privacy browsers or browser add-ons that block ads and allow you to block tracking technologies.

• Platform settings. Google and Facebook offer opt-out features that allow you to opt out of the use of your information for interest-based advertising:

• Google: https://adssettings.google.com/
• Facebook: https://www.facebook.com/about/ads

• Tools of the advertising industry. Opt-out of interest-based advertising from companies participating in the following industry opt-out programs:

• Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
• Digital Advertising Alliance: optout.aboutads.info
• AppChoices mobile application, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of the display of interest-based advertising in mobile applications by members of the Digital Advertising Alliance.

• Mobile settings. Using your mobile device settings to restrict the use of the advertising identifier associated with your mobile device for interest-based advertising purposes.

• For iOS 14.5 or later: Go to Settings > select Privacy > tracking option > Turn off Allow apps to request tracking.
• For Android devices with OS 2.2 or later and Google Play Services version 4.0 or later: Open the Google app in Settings > Ads > Turn on “Opt-out from interest-based ads”.

Ads > Turn on “Opt-out from interest-based ads”.

You should apply these exclusion settings to each device you want to exclude.

We can offer no assurance as to whether the companies we work with participate in the opt-out programs described above.

No tracking. Some Internet browsers may be configured to send “Do Not Track” signals to the online services you visit. We currently do not respond to Do Not Track or similar signals. To learn more about Do Not Track, visit http://www.allaboutdnt.com.

Refusal to provide information. We need to collect personal information to provide certain services. If you do not provide us with information that we identify as required or mandatory, we may not be able to provide you with these services.

Linked Third Party Platforms. If you choose to connect to the Service through your social media account or other third-party platform, you may be able to use your account settings with that platform to limit the information we receive from it. If you revoke our ability to access information from a third party platform, this choice will not apply to information we have already received from that third party.

Delete your content or close your account. You can choose to delete certain content through your account. You can delete your account from the “Settings” section of the application.

Data retention 

We retain personal data only for as long as we need it to fulfill the purposes for which we collected it, including to satisfy any legal, accounting or reporting requirements, to establish or defend legal claims or for fraud prevention purposes. This period of time will vary depending on the type of personal data and the reasons for processing it, as well as the legal obligations we have. To determine the appropriate retention period for personal data, we may consider factors such as the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve these purposes by other means, as well as applicable legal requirements.

When we no longer need the personal data we have collected about you, we can either delete it or anonymize it. If this is not technically possible, we will isolate them from further processing or make the relevant data “out of use”.

In any case any personal data we hold, store and process in accordance with our Privacy and data protection Policy, in compliance with the Data Protection Act of the year 1998.

Other Sites and Services

The Service may contain links to websites, mobile applications and other online services provided by third parties. In addition, our content may be embedded in websites or other online services not related to us. These links and embeds do not constitute an endorsement or representation that we are affiliated with any third party. We do not control any third party websites, mobile applications or online services and are not responsible for their actions. We encourage you to read the privacy policies of the other websites, mobile applications and online services you use.

Security

We use various commercial, technical, administrative, organizational and physical safeguards designed to protect the personal data we collect in order to maintain the integrity and security of your personal information. However, security risk is inherent in all internet and information technologies, and we cannot guarantee the security of any information transmitted by you, and you do so at your own risk. After receiving the information you submit, we make every effort to ensure the security of our system. However, this does not guarantee that this information will not be disclosed, altered or destroyed due to a breach of our security systems.

Links from our website

Our website may contain links to other websites. Please note that we do not have any control over websites other than the domain [domain name]. If you provide information to a website that you have accessed through a link from our website, we are not responsible for protecting your privacy. We suggest that you always be careful when submitting data to third-party websites and carefully read the privacy policy of each website.

If you have any questions about this Privacy Policy, please contact us by e-mail at info@exoticfruitopia.eu. 

This Privacy Policy was last updated on: Nov 19, 2023.

International data transfers

The personal data we collect from you may be transferred, disclosed, stored and processed in locations outside of your country. These locations may include any location where Exotic Fruitopia and its affiliates operate. When we transfer your personal data outside your country, we ensure that it is protected in a manner consistent with the way your personal data will be protected by us in your country. This can be done in a number of ways, for example:

• country to which we send the data may have been approved by the relevant data protection authority, or

• an appropriate data transfer mechanism will be used (e.g. the recipient may have signed a contract based on “standard contractual clauses” approved by the Information Commissioner’s Office or the European Commission, obliging them to protect your personal data).

In other cases, the law may allow us to transfer your personal data outside your country. In any case, however, we will ensure that any transfer of your personal data complies with applicable privacy and data protection laws. You can obtain more details about the protection afforded to your personal data when it is transferred outside your country by contacting us in accordance with the “How to contact us” section below.

Children

The Service is not intended for use by persons under the age of 18. If you are a parent or guardian of a child from whom you believe we have collected personal data in a manner prohibited by law, please contact us. If we learn that we have collected personal data through the Service from a child without the consent of the child’s parent or guardian as required by law, we will comply with applicable legal requirements to delete the data.

Changes to this Privacy and Cookies Policy

We reserve the right to modify this Privacy and Cookies Policy at any time. If we make material changes to this Privacy and Cookies Policy, we will notify you by updating the date of this Privacy and Cookies Policy and posting it on the Service or by other appropriate means. Any amendments to this Privacy and Cookies Policy will be effective from the time they are posted in the amended version (or otherwise as stated at the time of posting). In any case, your use of the Service after the effective date of any modified Privacy and Cookies Policy indicates acceptance of such modification.

How to contact us:

Please contact us at info@exoticfruitopia.eu for any concerns regarding this Privacy and Cookies Policy.